Terms of service

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.

 

1. GENERAL CONDITIONS

 

1.1. Acceptance of Terms: By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). 1.2. Age of Majority: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. 1.3. Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time.

 

2. ONLINE STORE TERMS

 

2.1. Products and Services: Certain products may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our separate Returns and Refund Policy. 2.2. Accuracy of Billing and Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed. 2.3. Accuracy of Material: We strive to display our products as accurately as possible. However, due to variations in lighting, photography, and individual screen settings, actual product colors or textures may differ slightly from what appears online.

 

3. ORDER, PAYMENT, AND PRICING

 

3.1. Order Acceptance: You will receive an email from our official email address once your order is placed with correct details. Our acceptance of your order is complete only when we dispatch the goods. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information or problems identified by our fraud prevention team. 3.2. Pricing and Modifications: Prices for our products are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time (including after you have submitted your order). 3.3. Payment Security: We do not store credit card details. All transactions are processed through secure, third-party encrypted payment gateway i.e. CCAvenue. 

 

4. SHIPPING AND DELIVERY

 

4.1. Shipping Policy: All shipping rates and estimated delivery times are detailed in our separate Shipping Policy. You are responsible for providing the correct shipping address. 4.2. Risk of Loss: The risk of loss and title for all products purchased passes to you upon our delivery to the carrier. We are not responsible for packages lost or stolen after the carrier confirms delivery.

 

5. INTELLECTUAL PROPERTY AND COPYRIGHT

 

5.1. Ownership: All content on this site including images, text, logos, product designs, and the brand name TCHA, are the intellectual property of JL Collections Pvt Ltd. and are protected by copyright and trademark laws. 5.2. Use Restriction: You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

 

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

6.1. Limitation of Liability: In no case shall TCHA, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

 

7. GOVERNING LAW AND DISPUTE RESOLUTION

 

7.1. Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your Jurisdiction/State/Country, e.g., the laws of India]. 7.2. Dispute Resolution: Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts located in [Your City, State, or Region, e.g., Mumbai, Maharashtra].

 

8. CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us on our official email address.